Shipping Policy

Last updated: October 1, 2026

This Shipping Policy applies to orders placed through artspx.com.

Shipping Destinations

Artspx currently ships to valid residential and commercial addresses within the United States.

We do not currently ship internationally or to countries and regions that are unavailable during checkout.

Customers are responsible for entering a complete and accurate delivery address before submitting an order.

Free Standard Shipping

Artspx offers free standard shipping on all eligible orders delivered to valid addresses within the United States.

No minimum purchase amount or promotional code is required. Free standard shipping is applied automatically during checkout.

Artspx does not add undisclosed shipping or handling charges after an order is placed.

Order Processing

Orders are normally processed within 1–3 business days after payment is successfully authorized.

Our order cutoff time is 2:00 p.m. Pacific Time, Monday through Friday. Orders placed after the cutoff time begin processing on the next business day.

Orders placed on weekends or U.S. federal holidays begin processing on the next business day.

Processing time is separate from shipping time. If a product requires a longer processing period, this information will be disclosed on the applicable product page before purchase.

Estimated Delivery Time

After order processing, free standard shipping within the United States normally takes 3–8 business days.

The total estimated delivery time is:

• Processing time: 1–3 business days

• Shipping time: 3–8 business days

• Total estimated delivery time: 4–11 business days

Delivery estimates are not guarantees. Delivery may be affected by carrier delays, severe weather, an incorrect or incomplete address, public holidays, service interruptions, or other circumstances outside our reasonable control.

Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, or another trackable carrier identified in the shipping confirmation.

The carrier and shipping service used may depend on the delivery address, product, package size, and carrier availability.

Order Tracking

When tracking is available, a shipping confirmation containing the tracking number or tracking link will be sent to the email address provided during checkout.

Tracking information may require up to 48 hours to begin displaying updates after the shipping confirmation is sent.

Customers can also visit the Track Your Order page or contact hello@artspx.com for assistance.

Address Changes

Contact hello@artspx.com as soon as possible if your delivery address needs to be corrected.

We cannot guarantee an address change after an order has entered processing or has been shipped.

Artspx is not responsible for delays or failed delivery caused by an incomplete or incorrect address provided by the customer. If a package is returned to us, contact us for further instructions.

Lost Packages

Contact hello@artspx.com if tracking indicates that a package has been delivered but it has not been received, or if tracking has not updated for an unusually long period.

Include your order number and tracking number. We will review the available carrier information and assist with an investigation.

When an order is confirmed as lost before delivery, Artspx will provide an appropriate replacement or refund at no additional cost to the customer.

Damaged or Incorrect Orders

Contact hello@artspx.com promptly if an order arrives damaged or contains an incorrect item.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the shipping packaging and label, when available

After the issue is verified, Artspx will provide an appropriate replacement, refund, prepaid return label, or another resolution at no additional cost to the customer.

Delivery Delays

Carrier delays may occur after an order leaves our fulfillment location. Artspx will provide available tracking information and reasonable assistance, but delivery dates cannot be guaranteed.

A carrier delay does not automatically indicate that a package has been lost.

Contact Us

For questions about processing, shipping, tracking, delivery, or address corrections, contact:

Artspx

Email: hello@artspx.com

Business mailing address:
19264 Kerwin Ranch Ct
Saratoga, CA 95070
United States

Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding U.S. federal holidays.

Response time: Within two business days.

Return and Refund Policy

Return Window

Artspx accepts eligible returns requested within 30 calendar days after the order is delivered.

Return Eligibility

To qualify for a return, an item must be unused, unworn, unwashed, undamaged, and returned with its original packaging, accessories, and tags. A receipt or other proof of purchase is required.

Items showing signs of use, wear, alteration, damage caused after delivery, or missing original components may be refused.

Starting a Return

Before sending an item back, contact hello@artspx.com with the following information:

• Your order number

• The item you wish to return

• The reason for the return

• Photographs when the product is damaged, defective, or incorrect

We will review the request and provide return instructions and the correct return destination.

Do not send a return without receiving return instructions. Returns sent without authorization may be delayed or refused.

Return address:

Artspx
19264 Kerwin Ranch Ct
Saratoga, CA 95070
United States

Return Shipping Costs

For an ordinary return, including a change of mind, an incorrect size selection, or an item that is no longer wanted, the customer is responsible for return shipping costs.

Original shipping charges are not refundable unless required by applicable law.

If Artspx sent an incorrect item, or the item was defective or damaged when delivered, Artspx will provide a prepaid return label or another return method at no additional cost after the issue has been verified.

Artspx does not charge a restocking fee.

Non-Returnable Items

The following items are not eligible for return when the restriction is clearly disclosed on the applicable product page before purchase:

• Gift cards

• Personalized or custom-made products

• Products marked “Final Sale”

• Products that cannot be returned for health or hygiene reasons

These restrictions do not limit any consumer rights that cannot be excluded under applicable law.

Exchanges

Artspx does not process direct exchanges.

To obtain another product, color, or size, return the eligible item under this policy and place a new order for the preferred item.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. Contact hello@artspx.com promptly if an item arrives damaged or defective, or if you receive an incorrect item.

Include your order number and clear photographs of the product and packaging. We will review the issue and provide an appropriate replacement or refund when the claim is verified.

Inspection and Refunds

We will notify you after the returned product is received and inspected.

If the return is approved, the refund will be issued to the original payment method within 5 business days after approval.

Your bank or payment provider may require an additional 3–10 business days to display the refund in your account.

If the refund has not appeared after these processing periods, contact your bank or payment provider first and then contact hello@artspx.com.

Order Cancellations

Cancellation requests may be submitted within 12 hours after an order is placed.

We will try to honor the request, but cancellation is not guaranteed after order processing has begun. An order that has already shipped must be returned under this policy.

Contact Us

For questions about returns, refunds, damaged items, or cancellations, contact:

Artspx
Email: hello@artspx.com
Business mailing address: 19264 Kerwin Ranch Ct, Saratoga, CA 95070, United States
Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding U.S. federal holidays
Response time: Within two business days