Shipping Policy

Order Processing

Orders are normally processed within 1–3 business days after payment is successfully authorized.

Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.

Processing time is separate from shipping time. If a product requires a longer processing period, this information will be disclosed on the applicable product page before purchase.

Shipping Destinations

Artspx currently ships to valid residential and commercial addresses within the United States.

We do not ship to countries or regions that are unavailable during checkout.

Customers are responsible for confirming that their complete and accurate delivery address is entered before submitting an order.

Shipping Rates

Available shipping methods and their complete costs are displayed during checkout before payment.

Artspx does not add undisclosed shipping or handling charges after an order is placed.

Any free-shipping promotion applies only when the promotion and its eligibility requirements are clearly displayed on the website and during checkout.

Estimated Delivery Time

After order processing, standard delivery within the United States normally takes 3–8 business days.

The total estimated delivery time is therefore:

• Processing: 1–3 business days

• Shipping: 3–8 business days

Delivery estimates are not guarantees. Delivery may be affected by carrier delays, severe weather, an incorrect or incomplete address, public holidays, service interruptions, or other circumstances outside our reasonable control.

Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, or another trackable carrier identified in the shipping confirmation.

The available carrier and shipping service may depend on the delivery address, product, package size, and shipping method selected during checkout.

Order Tracking

When tracking is available, a shipping confirmation containing the tracking number or tracking link will be sent to the email address provided during checkout.

Tracking information may require up to 48 hours to begin displaying updates after the shipping confirmation is sent.

Customers can also visit the Track Your Order page or contact hello@artspx.com for assistance.

Address Changes

Contact hello@artspx.com as soon as possible if your delivery address needs to be corrected.

We cannot guarantee an address change after an order has entered processing or has been shipped.

Artspx is not responsible for delays or failed delivery caused by an incomplete or incorrect address provided by the customer. If a package is returned to us, contact us for further instructions.

Lost Packages

Contact hello@artspx.com if tracking information indicates that a package has been delivered but it has not been received, or if tracking has not updated for an unusually long period.

Include your order number and tracking number. We will review the available carrier information and assist with an investigation.

When an order is confirmed as lost before delivery, Artspx will provide an appropriate replacement or refund at no additional cost to the customer.

Damaged or Incorrect Orders

Contact hello@artspx.com promptly if an order arrives damaged or contains an incorrect item.

Include:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the shipping packaging and label when available

After the issue is verified, Artspx will provide an appropriate replacement, refund, prepaid return label, or another no-cost resolution.

Delivery Delays

Carrier delays may occur after an order leaves our facility. Artspx will provide available tracking information and reasonable assistance, but delivery dates cannot be guaranteed.

A carrier delay does not automatically indicate that a package has been lost.

Contact Us

For questions about processing, shipping, tracking, delivery, or address corrections, contact:

Artspx
Email: hello@artspx.com
Business mailing address: 19264 Kerwin Ranch Ct, Saratoga, CA 95070, United States
Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding U.S. federal holidays
Response time: Within two business days