Return and Refund Policy

Return Window

Artspx accepts eligible returns requested within 30 calendar days after the order is delivered.

Return Eligibility

To qualify for a return, an item must be unused, unworn, unwashed, undamaged, and returned with its original packaging, accessories, and tags. A receipt or other proof of purchase is required.

Items showing signs of use, wear, alteration, damage caused after delivery, or missing original components may be refused.

Starting a Return

Before sending an item back, contact hello@artspx.com with the following information:

• Your order number

• The item you wish to return

• The reason for the return

• Photographs when the product is damaged, defective, or incorrect

We will review the request and provide return instructions and the correct return destination.

Do not send a return without receiving return instructions. Returns sent without authorization may be delayed or refused.

Return address:

Artspx
19264 Kerwin Ranch Ct
Saratoga, CA 95070
United States

Return Shipping Costs

For an ordinary return, including a change of mind, an incorrect size selection, or an item that is no longer wanted, the customer is responsible for return shipping costs.

Original shipping charges are not refundable unless required by applicable law.

If Artspx sent an incorrect item, or the item was defective or damaged when delivered, Artspx will provide a prepaid return label or another return method at no additional cost after the issue has been verified.

Artspx does not charge a restocking fee.

Non-Returnable Items

The following items are not eligible for return when the restriction is clearly disclosed on the applicable product page before purchase:

• Gift cards

• Personalized or custom-made products

• Products marked “Final Sale”

• Products that cannot be returned for health or hygiene reasons

These restrictions do not limit any consumer rights that cannot be excluded under applicable law.

Exchanges

Artspx does not process direct exchanges.

To obtain another product, color, or size, return the eligible item under this policy and place a new order for the preferred item.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. Contact hello@artspx.com promptly if an item arrives damaged or defective, or if you receive an incorrect item.

Include your order number and clear photographs of the product and packaging. We will review the issue and provide an appropriate replacement or refund when the claim is verified.

Inspection and Refunds

We will notify you after the returned product is received and inspected.

If the return is approved, the refund will be issued to the original payment method within 5 business days after approval.

Your bank or payment provider may require an additional 3–10 business days to display the refund in your account.

If the refund has not appeared after these processing periods, contact your bank or payment provider first and then contact hello@artspx.com.

Order Cancellations

Cancellation requests may be submitted within 12 hours after an order is placed.

We will try to honor the request, but cancellation is not guaranteed after order processing has begun. An order that has already shipped must be returned under this policy.

Contact Us

For questions about returns, refunds, damaged items, or cancellations, contact:

Artspx
Email: hello@artspx.com
Business mailing address: 19264 Kerwin Ranch Ct, Saratoga, CA 95070, United States
Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding U.S. federal holidays
Response time: Within two business days