Contact Us
Artspx is committed to providing clear and accessible customer support.
Contact us if you have questions about a product, an order, payment, shipping, tracking, returns, refunds, damaged items, or one of our store policies.
Customer Service Email
When contacting us about an order, include:
-
Your order number
-
The email address used during checkout
-
A clear description of your question or issue
-
Photographs when reporting a damaged, defective, or incorrect item
Do not send complete payment-card numbers, card security codes, passwords, Social Security numbers, or other sensitive identification information by email or through the contact form.
Customer Service Hours
Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding U.S. federal holidays.
Response Time
We aim to respond to customer-service inquiries within two business days.
Messages received outside customer-service hours will be reviewed on the next business day.
Business Mailing Address
Artspx
19264 Kerwin Ranch Ct
Saratoga, CA 95070
United States
Customers must contact hello@artspx.com before returning a product.
Do not send a return without receiving return instructions. Returns sent without authorization may be delayed or refused.
Order Tracking
If your order has shipped, use the tracking link included in your shipping-confirmation email.
For tracking assistance, email hello@artspx.com and include your order number.