Payment Policy

Payment Policy

This Payment Policy explains the payment methods, authorization process, pricing, currency, and payment security applicable to purchases made through Artspx.

Accepted Payment Methods

The payment methods currently available for an order are displayed during checkout.

Depending on device, location, browser, and payment-provider availability, payment options may include:

  • Major credit cards

  • Major debit cards

  • Shop Pay

  • PayPal

  • Google Pay

  • Venmo

  • Other payment methods displayed during checkout

A payment method is available only when it appears as an option during checkout.

Artspx does not accept cash, checks, money orders, wire transfers, cryptocurrency, or payment outside the official checkout unless an option is expressly displayed and authorized on www.artspx.com.

Currency

Product prices and checkout totals are displayed in U.S. dollars unless another supported currency is clearly selected on the website.

For orders placed in the United States, charges are processed in U.S. dollars.

A customer’s bank or payment provider may apply its own currency-conversion fee, international transaction fee, or other account-specific charge. These fees are controlled by the customer’s payment provider and are not collected by Artspx.

Payment Authorization

Payment must be successfully authorized before an order can be processed.

Submitting an order authorizes the selected payment provider to charge the amount displayed during checkout.

An order may be delayed, declined, or cancelled when:

  • Payment authorization fails

  • Billing information is incomplete or incorrect

  • The payment provider declines the transaction

  • The transaction requires additional verification

  • The order is identified as potentially fraudulent or unauthorized

  • A pricing or inventory error affects the order

If payment cannot be authorized, the order may not be completed.

Pricing and Charges

The product price, shipping charge, discount, and applicable tax are displayed during checkout before the customer submits payment.

Artspx does not add undisclosed product, handling, or service charges after an order has been placed.

The final amount presented during checkout governs the transaction.

Prices may change before an order is placed. A completed order is not affected by a later price change unless an obvious pricing error must be corrected.

Taxes

Applicable taxes are calculated and displayed during checkout according to the delivery address and applicable tax requirements.

Taxes may vary depending on the customer’s state, local jurisdiction, products, and order details.

Discounts and Promotional Codes

A valid promotional code must be entered during checkout before payment is submitted.

Unless the applicable promotion states otherwise:

  • Promotional codes cannot be combined

  • Discounts cannot be exchanged for cash

  • Discounts do not apply retroactively

  • Discounts apply only during the published promotional period

  • Eligibility requirements must be satisfied during checkout

For additional conditions, review the Promotion Terms page.

Payment Security

Payments are processed securely by Shopify and the payment providers displayed during checkout.

Artspx does not receive or store complete payment-card numbers or card security codes.

Customers should submit payment details only through the secure checkout page on www.artspx.com.

Do not send payment-card numbers, card security codes, passwords, bank-account information, or other sensitive financial information by email or through the contact form.

Failed or Declined Payments

If a payment is declined, verify that:

  • The card or payment information is correct

  • The billing address matches the payment account

  • Sufficient funds or credit are available

  • The payment provider permits the transaction

  • Any required verification has been completed

If the issue continues, contact the bank or payment provider.

Artspx cannot override a decision made by the customer’s bank or payment provider.

Pending Charges

A bank may temporarily display a pending authorization after an unsuccessful or cancelled payment attempt.

Pending authorizations are controlled by the bank or payment provider and normally disappear according to its processing schedule.

Contact the applicable bank or payment provider for information about a pending authorization.

Duplicate Charges

If you believe that you were charged more than once for the same order, contact hello@artspx.com with:

  • Your order number

  • The email address used during checkout

  • The transaction dates and amounts

  • A screenshot that does not display complete payment-card details

We will review the order and available payment records.

Refunds

Approved refunds are issued to the original payment method according to the Return and Refund Policy.

Artspx processes an approved refund within 5 business days after approval. The bank or payment provider may require an additional 3–10 business days to display the refund.

Refunds cannot normally be sent to a different payment method.

Payment Disputes

Contact hello@artspx.com first if you do not recognize a charge or believe there is a payment error.

We will review the available order and payment information and attempt to resolve the issue.

This does not limit any rights available through the customer’s bank, payment provider, or applicable law.

Contact Us

For questions about payments, charges, refunds, or billing, contact:

Artspx
Email: hello@artspx.com
Business mailing address: 19264 Kerwin Ranch Ct, Saratoga, CA 95070, United States
Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding U.S. federal holidays
Response time: Within two business days