Track Your Order

After your order has been shipped, Artspx will send a shipping-confirmation email to the email address provided during checkout.

When tracking is available, the shipping-confirmation email will include a tracking number or tracking link.

How to Track Your Order

To track an order:

Open the shipping-confirmation email sent by Artspx.
Select the tracking number or tracking link.
Review the latest delivery updates on the carrier’s website.

Tracking information may require up to 48 hours to begin displaying updates after the shipping-confirmation email is sent.

Order Processing

Orders are normally processed within 1–3 business days after payment is successfully authorized.

Orders placed on weekends or U.S. federal holidays begin processing on the next business day.

Processing time is separate from shipping time.

A tracking number is normally provided only after the order has been prepared and transferred to the shipping carrier.

Estimated Delivery Time

After processing, standard delivery within the United States normally takes 3–8 business days.

Delivery estimates are not guarantees. Delivery may be affected by carrier delays, severe weather, public holidays, an incorrect address, service interruptions, or other circumstances outside our reasonable control.

Shipping Carriers

Orders may be shipped using:

USPS
UPS
FedEx
Another trackable carrier identified in the shipping confirmation

The carrier used for an order may depend on the delivery address, product, package size, and selected shipping method.

Tracking Has Not Updated

A tracking page may take up to 48 hours to display its first update.

Temporary gaps between tracking scans may also occur while a package is moving between carrier facilities.

If tracking has not updated for an unusually long period, contact hello@artspx.com and provide:

Your order number
The email address used during checkout
The tracking number
A description of the issue

We will review the available shipping information and assist with the carrier investigation when appropriate.

Tracking Shows Delivered, but the Package Is Missing

If tracking shows that a package was delivered but you cannot locate it:

Confirm that the delivery address on the order is correct.
Check the mailbox, porch, building entrance, reception desk, parcel locker, and other safe delivery locations.
Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
Allow until the end of the delivery day because some carriers update tracking shortly before final delivery.
Contact the carrier using the tracking number.
Contact hello@artspx.com if the package is still missing.

Include your order number and tracking information. We will review the available information and assist with an investigation.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Contact hello@artspx.com as soon as possible if an address needs to be corrected.

We cannot guarantee an address change after the order has entered processing or has been shipped.

Lost or Damaged Packages

Contact hello@artspx.com if an order appears to be lost or arrives damaged.

For a damaged package, include:

Your order number
Photographs of the item
Photographs of the packaging
A photograph of the shipping label when available
A description of the damage

When an order is verified as lost before delivery, damaged during delivery, or fulfilled incorrectly, Artspx will provide an appropriate replacement, refund, prepaid return label, or other no-cost resolution.

Contact Us

For order-status or tracking assistance, contact:

Artspx
Email: hello@artspx.com
Business mailing address: 19264 Kerwin Ranch Ct, Saratoga, CA 95070, United States
Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding U.S. federal holidays
Response time: Within two business days

When contacting us, include the order number and the email address used during checkout.